Terms & Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur.  No guarantee is given of the accuracy or completeness of information on these pages.  Please be aware that West Kensington Pilates may alter the information (such as Class Scheduling and Pricing) on its web site from time to time.  West Kensington Pilates shall have no liability arising from the use by any party of the information on this web site. West Kensington Pilates does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. West Kensington Pilates exclude all liability for contamination or damage caused by any virus or electronic transmission.

Refund / Cancellation Policy

Services 

Private & Semi-Private Pilates Sessions 

o 24 hours cancellation notice is required for all scheduled Pilates sessions.

o Any sessions missed with less than 24 hours notification are forfeited a full class fee.

o Pre-paid Blocks of 5 or 10 sessions are non-refundable. Although we do allow the credit of the remaining sessions to be transferable to another account.

Group Pilates Classes

o If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.

o Any classes missed without 24 hours notification are forfeited.
o If you have not already paid for the class, your account/card will be charged for the full amount of the session.

o Pre-paid Blocks of Pilates Group Classes or Matwork Courses are refundable.
o If you are unable to attend a Matwork Course due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date.

o If we are notified after your 5 or 10 pre-paid class sessions begin, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.  There is no cash refund.